Frequenty Asked Questions

How do I place my order?

Add the item to your cart. Complete your personalisation and design details if required for personalised items. You can then proceed through the checkout to complete your order. Full details can be found on our ‘How to Order’ page.

What payment options do you accept?
All of our payments are processed via PayPal, where you can pay using PayPal or a credit/debit card. If you don’t have a PayPal account, don’t worry! There’s no need to login – just select ‘Pay by Credit/Debit Card’.

How far in advance should I order?
Our design queue is typically 7-14 days, with an additional 7 days for printing, however this varies and can be longer during peak periods. We will inform you of any extended turnaround times at the time of order. We do recommend ordering well in advance to accommodate any design amends you wish to include.

Do I get a discount for ordering a full collection?
There are no discounts for ordering multiple items. We take into consideration the possibility of multiple ordering and price accordingly.

Is there an option to pay in instalments?
We do not offer an instalment option. Full payment is required at the point of placing your order via the website.

Can I order a printed wedding stationery sample?
You can order a sample pack which includes some varieties of paper stocks at a cost of £5 please contact us to request one.

Is there a minimum order of invitations?
The minimum order for our wedding stationery tends to be 25 of each item. Should you require reprints, this minimum order will still stand – so it’s advisable to order a few more invitations than you think you might need. (Many customers find they actually end up needing them all anyway!)

Can you post directly to the gift’s recipient?
We always post to the “Delivery Address” stated on the order. If you’d like your print to be delivered to it’s recipient, just pop their name and address in the delivery address section of your order. We don’t ever include any invoicing or order details in your package.

Design

Can I change the colour or certain design elements?
Yes – definitely! Add your personalisation details in the ‘Additional Information’ box at checkout. Add as much information as needed. Remember it’s your design so please give us any ideas of colours, flowers etc. We’ll always send you a proof before we go to print!

I’ve got an idea, can you design it?
Yes – we love these! We believe your Wedding Day should be perfect for you. Bespoke Stationery Design, designed and printed and completely unique to you. If you’ve got ideas, or want to incorporate something a little different then we’re the right Stationers for you! Head over to the Bespoke Stationery Design page and add what you require, fill in all of the information giving as much detail as you wish and we’ll get designing your very own bespoke designs! We’ll contact you if we have any questions!

Do I get to see my design before it is printed?
We’ll always send you a digital proof of your design, and we do require your approval in writing before proceeding to print. Please ensure you check the wording and spelling thoroughly on your design. Any errors spotted after your approval will be subject to a reprint charge.

What if I don’t like the design on the proof?
Don’t worry – You’re welcome to make an unlimited number of amendments to ensure you’re completely happy with your order. We won’t stop designing until it’s perfect for you.

Can my stationery be designed to match my wedding theme?
Yes – that’s exactly what we do! Head over to the Bespoke Stationery Design page and add what you require, fill in all of the information giving as much detail as you wish and we’ll get designing your very own bespoke designs! We’ll contact you if we have any questions!

Print Options

 

Can I see the wedding stationery print options before ordering?
You can order a sample pack which includes some varieties of paper stocks at a cost of £5 please contact us to request one.

Delivery

How long does delivery take?

UK Delivery:
Your order will be sent via Royal Mail using their standard 1st Class postage option. This generally takes 1-2 working days following dispatch, however please allow up to 7 days for delivery.

International Delivery:
Unfortunately we do not currently deliver internationally.

All delivery times are estimates, and there are occasions where Royal Mail delays may occur. Whilst this is our of our control, we’ll always strive to assist you in any way we can

My order has arrived damaged/incorrect what can I do?
Please contact us here or via email at hello@sarahrosemary.co.uk and we’ll be able to assist. There are occasions that products are damaged during the delivery process, but don’t worry, we’ll resolve it! If there’s an error on your print that was not on your approved proof, we will always replace free of charge. For approved proofs, there’ll be a reprint charge.

Can I cancel or return my order?
Due to the personalised nature of our products, standard returns are not applicable.

If there is an issue with your order, please don’t worry. Just contact us via the form here and we’ll be happy to help resolve this for you.

Non-personalised products can be returned for a refund or exchanged. To return, please contact us within 7 days of receipt of your order, and we will advise you on the returns process in more detail. Orders must be returned in the original packaging and condition within 14 days of receipt.

Is there an option to collect?
You’re welcome to collect. We are based in Sandhurst, Berkshire. Use the coupon code SANDHURST to remove postage costs, and once your proof has been approved, we can arrange a collection time.