Delivery and Returns
Please note that our delivery times do not take into account the time taken for the design and print of your order and the timings below are from the date of dispatch.
When will my order be dispatched?
Our design queue is typically 7-14 days, however this varies and can be longer during peak periods. We will inform you of any extended turnaround times at the time of order.
How long does delivery take?
Your order will be sent via Royal Mail using their standard 1st Class postage option. This generally takes 1-2 working days following dispatch, however please allow up to 7 days for delivery.
Unfortunately we do not currently deliver internationally.
All delivery times are estimates, and there are occasions where Royal Mail delays may occur. Whilst this is our of our control, we’ll always strive to assist you in any way we can.
Where is my order?
If you haven’t received your order within 7 days of the expected delivery date, please contact us for confirmation on dispatch date.
Please ensure that the address on your order is correct. Your order will be dispatched to the delivery date stated on the order. We cannot be held responsible for incorrect addresses input during payment, and any loss incurred by this will be your responsibility.
Can I return my order?
Due to the personalised nature of our products, standard returns are not applicable.
If there is an issue with your order, please don’t worry. Just contact us via the form here and we’ll be happy to help resolve this for you.
Non-personalised products can be returned for a refund or exchanged. To return, please contact us within 7 days of receipt of your order, and we will advise you on the returns process in more detail. Orders must be returned in the original packaging and condition within 14 days of receipt.